Sales Coordination Manager
US Foods Inc. - Albany, NY
Manage all aspects of the Sales Coordination team and function, as well as all supervisory responsibilities, including, but not limited to, staffing/hiring, performance management, training and development, employment actions, and other similar Human Resources’ activities (e.g., dispute resolution, vacation approvals, approvals for paid, unpaid leave, merit increases, etc.).
Evaluate the ongoing effectiveness of the Sales Coordination team and relevant service and systems. Develop and implement procedures as necessary. Coordinate activities with other departments to meet customer needs.
Monitor call statistics (e.g., call volume, quality score card, inbound and outbound, average call length, number of calls escalated, etc.) to assess Sales Coordinator performance against key performance indicators.
Coordinate required training and development for Sales Coordinator.
Determine schedules to ensure adequate coverage of all inbound/outbound customer and Territory Manager calls throughout each business day.
Assist Sales Coordinator in escalating inquiries to Division, Region, and Corporate functions as needed including operations, replenishment, pricing, and category management.
Any employment agency, person or entity that submits a
résumé into this career site or to a hiring manager does so with the
understanding that the applicant's résumé will become the property of US Foods.
US Foods will have the right to hire that applicant at its discretion without
any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with US Foods
and have been engaged on a search shall submit résumé to the designated US
Foods recruiter or, upon US Foods authorization, submit résumé into this career
site to be eligible for placement fees.
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Education/Training: High School diploma or equivalent required; Bachelor’s Degree preferred.
Related Experience: Minimum (3) years of management experience required. Food service/distribution or B2B experience required. Five (5) years of previous Inside Sales or call center experience preferred. Previous sales experience a plus, but not required. Overnight travel may be required to participate in trainings, meetings, or other company events.
- Strong verbal communication, interpersonal skills and problem resolution abilities required.
- Candidate should have customer service orientation, with ability to influence/persuade customers to purchase products.
- Strong people management skills required.
- Able to process multiple issues simultaneously, driving them to successful resolution.
- Working knowledge of Microsoft Word, Excel and Outlook required.
- Experience with phone technology required / CRM preferred.
Posted: 30+ days ago
