Sales Coordinator (Bilingual English/Spanish)
US Foods Inc. - Albany, NY
Contact customers for orders, add-ons, etc., and process the orders through internal order entry systems.
Phone customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
Work closely with a minimum of 10 Territory Managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling.
Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, typically by phone, email or other necessary means either by determining answer on own or escalating to appropriate division or regional resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required.
Leverage proprietary US Foods systems and tools to quickly and accurately answer queries and drive to insight.
Obtain quotes from the Equipment and Supplies Department for the Territory Manager and/or customer in order to enthusiastically promote equipment sales.
Utilize sample policy to obtain samples for customers and/or Territory Managers.
Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge.
Provide administrative support to Territory Managers and Division Sales Managers to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
Respond to price information queries, ensuring accuracy and timeliness.
Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
#IND
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: At least three (3) years of previous customer service experience required. Food service / distribution experience preferred. Previous sales experience preferred, but not required. Bilingual (English/Spanish) highly preferred.
Knowledge/Skills/Abilities:
· Strong verbal communication and interpersonal skills and solid problem resolution ability required.
· Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
· Able to process multiple issues simultaneously, driving them to successful resolution.
· Working knowledge of Microsoft Word, Excel and Outlook required.
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Posted: 30+ days ago
