Beauty Advisor

CVS Pharmacy - Delmar, NY

Position Summary:

To carry out all functions necessary in providing exceptional customer service, suggesting products to customers and merchandising in the cosmetic department. To carry out all cosmetic-related duties delegated by the Store Manager.

Qualifications:

Must be at least 16 years of age

Must have the ability to perform the following tasks:


Customer Service/Sales Building

• Greet all customers who enter the department using Eyes, Hi’s and Help at all times
  
• Develop relationships with customers to promote repeat customers and build sales
  
• Assist customers with questions, problems and complaints
  
• Maintain knowledge of specific vendor products and services to assist customers in selecting the product that best meets their needs
  
• Suggest additional products and services to customers
  
• Maintain customer confidentiality

Operations

• Train new cosmetic crew members
  
• Complete all necessary training and certifications for the Beauty Advisor position
  
• Obtain all communication relative to the department from Store Manager (minimum weekly)
  
• Utilize all communication and organizational tools available
  
• Complete “Beauty Care Department Walkthrough” on a weekly basis
  
• Update the Beauty Care Binder as directed
  
• Organize and maintain Beauty cycle sign box
  
• Organize and order Beauty supplies
  
• Lift 35-40 pounds
  
• Educate self on Beauty Care products
  
• Give feedback regarding the category to Manager and Beauty Advisor Coordinator
  
• Follow all Loss Prevention measures
  
• Lead and participate in cosmetic planogram teams

Merchandise/Presentation

• Perform ordering procedures in the cosmetic category based on Area/Region guidelines
  
• Assist Store Manager in ordering promotional merchandise
  
• Put up the delivery in the cosmetic department
  
• Work all overstock and basic/regularly carried pre-packs to homes prior to ordering
  
• Order product for seasonal times of the year based on Region/District trends
  
• Face and dust the SSU regularly
  
• Price/date code new pre-packs
  
• Work overstock and regularly carried items into the homes
  
• Remove old non-regularly carried product for return or markdown
  
• Review pre-packs weekly for proper signing
  
• Utilize signing and Point-of-Purchase materials
  
• Re-merchandise power wings/j-hooks
  
• Fill in permanent power wings/j-hooks

Department Maintenance

• Face and dust the department daily (i.e. ensure merchandise is in proper location, clean base shelves, etc)
  
• Process product withdrawals as needed
  
• Complete planograms and updates, ensuring correct planogram size/version
  
• Ensure price accuracy in the cosmetic department
  
• Take action based on “Weekly Management Bulletin” and company directives
  
• Maintain color chips, cabinetry and fixturing
  
• Maintain fragrance testers and special testers signing (NY stores)
  
• Maintain front runners, POS labels and inventory control clips
  
• Pull and process damages as needed
  
• Communicates fixture needs to Beauty Advisor Coordinator

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Posted: 30+ days ago

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